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Job Description: Responsibilities include but not limited to:
Build, test, and deploy software update packages to the Laboratory's Microsoft Windows and Apple Macintosh enterprise platform.
Apply customizations to deployed applications to enable settings for it to comply with Laboratory security stance.
Ensure solutions meet Laboratory security and compliance requirements requiring knowledge / experience with security standards including NIST-800-171
Outstanding communication skills including written, verbal with focus on ability to synthesize technical content for delivery to non-technical staff / executives.
Perform troubleshooting of application install/update issues.
Demonstrate fundamentals of emotional intelligence including empathy, active listening, accountability and building professional networks across different functional teams
Create system administration efficiencies including automating / scripting tasks, vulnerability, and patch management as appropriate.
Create metrics on package creation and distribution as necessary.
Participate in system administration where applicable and provide tier 3 support for incident and solution management.
Embrace creative thinking and technical change as part of researching planned changes to Lab identity environment and work to introduce new updates and features while maintaining the Lab's security best practices and data protections.
An ability to work autonomously with appropriate guidance and report on progress at regular intervals.
Critical thinking and analytical approach towards problem solving and ability to triage issues to ensure a timely return-to-service for customers.
Understanding of project management fundamentals and experience working as part of a team within projects
Must Have:
Strong knowledge of Windows Desktop (11)
Experience with security compliance and best practices especially centered around NIST 800-171 / 800-53
Knowledge of key scripting technologies include PowerShell, Batch, and Python
Knowledge of project management and ITSM fundamentals
Knowledge of Apple Macintosh
BigFix HCL
JAMF
MacOS
Excellent verbal and written communication skills
Strong interpersonal skills, organizational and time management skills
Bachelor's degree in computer science or applicable field, or five years of equivalent relevant work experience
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