Service Desk Analyst

Washington DC, DC

Posted: 08/29/2019 Employment Type: Perm Industry: IT Job Number: 230287

Job Description:
Experience required
15+ years of IT experience is required
Experience or Certifications with the following technology: Motorola  WAVE  devices and Radio over IP consoles, Cisco network and VTC devices, Juniper network devices, Planar displays, Microsoft OS/Office, VIPER and STE phones, Microsoft SCCM, SolarWinds, Netcool, Netbrain, and other technologies
Experience in mission critical, 24× 7 operational environments
Preferred experience in military, intelligence, law enforcement, or other similar mission critical environments
An active Top Secret SCI Clearance is required
Bachelor’ s Degree in Computer Science or a related technical discipline, or the equivalent combination of education, professional training or work experience

Position Responsibilities
This position supports mission operations in support of one of the most dynamic and vital mission environments supporting our nation’ s critical assets

Perform daily system checks on voice, video display server, video teleconferencing, information technology, and the radio communications systems
Operate, administer, troubleshoot and resolve technical issues relating to outages or system operation to include:

Radio equipment, secure telephones, video communications systems, video-wall display units, desktop computers and printers, and other ancillary technical equipment and components

Systems administration and provisioning of Microsoft Operating Systems, Microsoft Office applications, third-party COTS products (e.g., Adobe, Internet Explorer, JAVA, etc.), Active Directory administration, and other Tier I and II systems administration functions

Performing end-user and desk-side support to mission operations staff, executives, and other operations center staff

Tracking and managing all problems and issues from identification through resolution, including pro-active inquiries, ticket management, and interfacing and collaborating with Tier II and Tier III technical experts, both Government and Contractor staff, to troubleshoot and resolve any technical issues

Maintaining certifications and continually learning about new technologies, techniques, and procedures to stay abreast of leading technologies and aligning with enterprise-level modernization efforts

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