Help Desk III

Chicago, IL 60601

Posted: 06/04/2024 Employment Type: Contract Industry: IT Job Number: BBBH76931_1717531204 Pay Rate: US$25 - US$35 per hour

Job Description


Job Title: Help Desk III

Job Location: Chicago, IL 60601

Onsite Requirements:
  • Windows administration
  • PC/Laptop break fix
  • A/V support for video teleconferencing

Job Description:
  • We are seeking a dedicated Deskside Support Technician to join our ESA V program, providing essential IT services to multiple customers within the Department of Justice.
  • The program encompasses a wide range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing.

Key Responsibilities:
  • Provide deskside support for end users as per tickets dispatched from the Service Desk.
  • Stage devices in preparation for deployment to end users.
  • Perform break/fix support for government-funded computing devices (e.G., PCs, laptops, mobile phones).
  • Deploy and retrieve end-user devices as needed.
  • Install specialty software and assist with Information Security matters.
  • Assess and diagnose issues with printers, fax machines, and multifunctional devices.
  • Provide A/V support in conference rooms and assist with Video Teleconferencing.
  • Install printer toner and maintain print devices.
  • Support after-hours activities as required by the customer.

Qualifications:
  • High School Diploma and 3+ years of IT Technical Support Experience.
  • Experience working on customer sites, preferably in a government or similar environment.
  • Excellent written and verbal communication skills.
  • Ability to multitask and function effectively in a fast-paced environment.
  • US Citizen with the ability to acquire a Public Trust security clearance.

Desired Qualifications:
  • Experience with the Department of Justice or similar government agencies.
  • Bachelor's Degree in a related discipline with relevant experience in IT support roles.
  • Familiarity with the ESA V-ATR program (Antitrust Division).

Personal Attributes:
  • The ideal candidate will be personable, articulate, and committed to meeting customers' IT needs in an expedient and efficient manner.
  • They must be independent and driven, capable of working with limited supervision.
  • Excellent communication skills are essential to effectively interface with customers on-site in Chicago and staff in the main office in Washington, DC.

** This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.

This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role. **
Apply Online
Apply with LinkedIn Apply with Facebook Apply with X

Send an email reminder to:

Share This Job:

Related Jobs:

About Chicago, IL

Unlock your potential in the bustling job market around Chicago, Illinois! Dive into a world of endless possibilities and growth opportunities in the Windy City and its vibrant suburbs. From iconic landmarks like the Willis Tower and Navy Pier to the world-class cuisine of deep-dish pizza and Chicago-style hot dogs, this area is rich in culture and charm. Immerse yourself in the thriving arts scene at the Art Institute of Chicago or enjoy a night out at the renowned Second City comedy club. With top-notch theaters, professional sports teams like the Cubs and the Bears, and lush green spaces like Millennium Park, Chicago offers an unbeatable lifestyle for career-driven individuals. Explore our job listings today and discover why Chicago is the perfect place to kickstart your career journey!