End User Support Specialist

cleveland , OH

Posted: 09/06/2019 Employment Type: Contract to Hire Industry: IT Job Number: 230360

End User Support Specialist

Cleveland, OH
  • End user support specialists must diagnose computer hardware, network systems and computer software programs accurately and quickly.
  • End user specialists must use good judgment to determine if they can assist the customer immediately or need to escalate the issue to an appropriate colleague.
  • End user support specialists walk customers through problems, train them to install software packages and respond to questions about network systems.
  • End User Support also handle printing queries, hardware questions and report bugs users find in software programs.
  • End user support specialists must have excellent interpersonal and technical skills.
  • End User Support must troubleshoot problems accurately, have grace under pressure and possess a patient attitude to deal with a variety of situations and personalities.
  • End User Support ability to work irregular hours, listen attentively, speak calmly and document user problems comprehensively are critical traits.
  • End user specialists must be able to explain diverse technical topics in easy-to-understand language.
  • End User Support need a broad skill set to help end users with complex software and hardware applications.
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