AskIT Rep

Renton, WA 98057

Posted: 10/01/2024 Employment Type: Contract to Hire Industry: IT Job Number: BBBH79000_1727824267 Pay Rate: Up to US$0.00 per year

Job Description


Job Title: Technical Support Specialist

Job Location: REMOTE - Candidates need be in Texas, Oregon or Washington State

Onsite Requirements:
  • Provide excellent customer service, technical troubleshooting, and problem resolution.
  • Hands on experience in desktop support.
  • Provide high quality end user support and services while providing excellent Customer Service to all employees and partners.

Job Description:
  • Technical Support Specialist serves as a resource and local primary point of contact for customer's issues and requests for information technology services and support.
  • The Technical Support Specialist provides high quality end user IS/IT services to all employees, partners, and customers, while also delivering an excellent customer service experience.

Primary Duties:
  • Demonstrates Providence Health & Services core values of respect, justice, compassion, stewardship, and excellence to customers, employees, and visitors;and provides quality service in the performance of work assignments and duties.
  • Maintains established department policies and procedures, Improving Organization Performance program, and patient/customer safety standards.

Technical Duties:
  • Provide high quality end user support and services while providing excellent Customer Service to all employees and partners.
  • Triages customer issues and requests through various tools, troubleshooting and resolving end-user technology issues.
  • Assign ITSM tickets to all other IS disciplines, and document all activity appropriately, while communicating appropriate status to the end user.
  • Repair, replace, and update Personal Computers and other computing hardware.
  • Repair, replace, and update Smartphones, Tablets, and other mobile computing devices.
  • Repair, replace, and update printers and related hardware.
  • Repair, replace, and update computing accessories.
  • Installs applications as directed
  • Work directly with Desktop Engineering and other IS organizations to provide feedback and testing results on computer images to ensure stable computing environments.
  • Work with all organizations to accommodate customer issues and requests, and follow them through to completion.
  • Escalate incidents related to software, hardware and interfaces, documenting progress and resolution of incidents.
  • Ensure critical events are communicated in a timely manner to the appropriate parties for tracking of the issue until resolution.
  • Ensure customer requests for service are handled in a manner that promotes high customer satisfaction and provides customer with a positive experience.
  • Adheres to documented standards, policies and procedures for documentation, ticketing processes, and Customer Service & Relationship Management handling expectations.
  • Ability to clearly gather pertinent information associated with customer issues, needs & requirements, and communicate thoroughly to other IS organizations (both PH&S and vendors) during ticket handoff to minimize customer interruptions and avoid duplicate information requests

** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future **
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About Renton, WA

Ready to jumpstart your career in the vibrant city of Renton, Washington? Our job listings in this bustling area offer unparalleled growth opportunities and a thriving community for eager job seekers. Nestled between the breathtaking Cascade Mountains and the sparkling waters of Lake Washington, Renton boasts a unique charm that is hard to resist. With easy access to popular attractions like the scenic Gene Coulon Memorial Beach Park, the iconic Renton Boeing Plant, and the thrilling Seahawks' games at Lumen Field in nearby Seattle, there is always something exciting to explore. Indulge in the local cuisine, catch a show at the Renton Civic Theatre, or admire art at the Carco Theatre - Renton truly has something for everyone. Don't miss out on the chance to advance your career in this dynamic and welcoming city!